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From the Pacific Crest On-Demand Conference


Last Thursday we had the pleasure of participating in the 3rd Annual Pacific Crest On-Demand Conference, the kickoff to Pacific Crest's Emerging Technology Summit. Salesforce.com CEO Marc Benioff invited us on stage during his keynote to...
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The Salesforce Buffet Opens


In an interesting press release today, Salesforce announced the opening of a Salesforce.com all you can eat buffet. First to be seated at the table is Dell, in a new deal which supersedes all previous...
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How to revive a failing CRM system...


Theres been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the...
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Google Talk Bots That You Must Add as Friends


You can do lot of interesting stuff with Google Talk like get alert notifications, save bookmarks to delicious, manage web calendars, set reminders, write blogs, and so much more. Such features can be easily integrated into Google Talk through...
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SaaS is bad...


I've written quite a bit here about the dangers of adopting single vendor suites in terms of vendor lock in, and about how SaaS applications present a compelling value proposition for businesses as well as a disruptive threat to the existing...
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SaaS in China


Besidesmy technical role indeveloping SaaS architecture guidance, I've had the privilege to be deeply involved in molding the SaaSindustry in China. Over the course of the last year, I've travelled to different citiesin China, working with my...
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